Have fun while staying in control. on88 provides tools, guidance, and support so every member can enjoy online entertainment in a healthy and responsible way.
on88's Commitment to Member WellbeingIf you or a loved one needs help with a gambling problem, contact the on88 support team via 24/7 live chat within the platform.
On88 is more than just an entertainment platform — we are a partner that genuinely cares about the well-being of every member. Since the start of our operations, responsible gaming has been at the core of how we design the platform, manage promotions, and engage with members.
We understand that for the majority of members, playing at on88 is a relaxing and enjoyable activity after a long day at work. However, we also recognise that for some individuals, gaming can become something difficult to control. That is why we invest in a comprehensive self-exclusion infrastructure to ensure every member has access to the tools they need.
On88's responsible gaming policy covers several key dimensions: personal control through self-set limits, detection of risky behaviour through internal monitoring systems, professional support through partnerships with assistance agencies, and full protection for underage users. All of this is not merely a compliance requirement — it is a core value of on88.
The on88 platform is open only to users aged 18 and above. We apply a rigorous KYC (Know Your Customer) process at registration to verify the age eligibility of every new member. This is not merely a bureaucratic procedure — it is a protective measure we take seriously.
Understanding the foundations of healthy gaming is the first step to keeping your experience positive. Below are the principles we encourage all on88 members to follow:
Online gaming is a form of entertainment, just like watching a movie or attending a concert. The money you use to play should be viewed as an entertainment cost, not an investment or source of income. Never use savings, bill money, or borrowed funds to play.
Before starting a gaming session, decide in advance how much you are willing and able to lose. Stick to that limit even when things appear promising. Self-discipline in this regard is the mark of a mature and responsible player.
One of the most dangerous gaming habits is "chasing losses" — continuing to play in hopes of recovering money already lost. This is a psychological trap that can lead to even greater losses. If you have reached your loss limit, stop and try again another time.
Avoid playing when you feel stressed, angry, sad, or emotionally unstable. Decisions made in an emotional state are often irrational and can lead to unhealthy gaming habits.
Recognising the early signs of a gambling problem is essential. The sooner you notice changes in your gaming behaviour, the easier it is to take corrective action. Honestly assess yourself against the following list:
High-Risk Signs
Borrowing money to play — Using borrowed money, credit cards, or funds from family and friends to finance gaming activity.
Hiding gaming activity — Lying to family or friends about how much time or money has been spent on gaming.
Unable to stop even when you want to — Having tried repeatedly to cut back or stop playing but without success.
Neglecting primary responsibilities — Work, studies, family, or health beginning to suffer due to excessive time spent on gaming.
Signs to Monitor
Feeling restless when not playing — Thoughts frequently drifting to gaming even while engaged in other activities.
Exceeding self-set limits — Regularly exceeding the time or money limits you set before playing.
Needing bigger bets to feel the excitement — The same amount of wagering no longer delivers the same level of excitement as before.
On88 provides a range of self-control tools that you can access at any time through your account settings. These tools are designed to help you stay in full control of your gaming experience.
Set daily, weekly, or monthly deposit limits to ensure you do not exceed your set budget. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period as an added safeguard.
Set how long you wish to play in a single session. Once the time limit is reached, the on88 system will provide a reminder and the option to end the session or schedule a break.
Set the maximum loss amount you can absorb within a given period. Once this limit is reached, the system will block any further wagering until the limit period expires.
Take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make any deposits. This is a useful tool when you feel you need to give yourself some space.
If you need a longer break, use the self-exclusion option to block access to your account for 6 months, 1 year, or permanently. These requests cannot be reversed during the selected period.
Review the full history of your gaming sessions, deposits, and withdrawals at any time. This transparency helps you understand your playing patterns and make more informed decisions.
Setting limits is simple and can be done directly through your on88 account. Here are the quick steps to activate self-exclusion tools:
Log in to your account using your username and password. Make sure you are using a secure connection and your own personal device.
Click the profile icon in the top right corner of the page and select "Account Settings" or "Game Controls" from the dropdown menu.
Choose from deposit limits, time limits, loss limits, a temporary break, or self-exclusion. Each option comes with a brief description to help you select the one that suits you best.
Enter the limit amount or duration you want. The system will confirm your limit via an in-app notification before it is enforced.
Click the "Save" button to activate your limits. Limits that reduce your current limit will take effect immediately. Limit increases will go through a 24-hour review period.
On88 believes that seeking help is a sign of strength, not weakness. If you or someone you know needs deeper support regarding problem gambling, the following resources are available:
The on88 customer support team is available 24/7 via live chat on the platform. Chat with us about any concerns related to your gaming habits.
The Malaysia Ministry of Health provides free counselling services through public health clinics. Gambling addiction is a mental health issue that can be addressed with professional help.
There are peer support groups for individuals facing gambling problems in Malaysia. Sharing experiences with others who understand your situation can be a highly effective step towards recovery.
Family plays an important role in recovery. If you are concerned about a family member, have an open conversation and seek guidance together from a family counselling professional.
On88 takes the protection of children and teenagers extremely seriously. Our platform is exclusively for adult users aged 18 and above, and we apply multiple layers of protection to ensure full compliance.
Every new account registration on on88 goes through a rigorous identity verification (KYC) process. Valid identification documents are required before any account is fully activated. Accounts that cannot verify age eligibility will be blocked automatically.
If you share a device with children or teenagers at home, we recommend that you:
There are various parental control software options that can help block access to online gambling sites. Use these features as an additional layer of protection if you have children at home who share the same device.
Why Choose on88
Every feature we build, every policy we practise — all of it is aimed at ensuring your gaming experience remains safe, fair, and enjoyable.
Set your deposit, time, and loss limits directly through your account settings. The limits you set are automatically enforced by the on88 system with no exceptions — because we believe your commitment to yourself deserves to be honoured.
From a quick 24-hour break to long-term self-exclusion — on88 provides all the options you need to step away from the platform whenever you feel it is necessary, with no questions or pressure from us.
Review your full history of gaming sessions, deposits, and withdrawals at any time. This transparency allows you to make an honest self-assessment of your playing patterns and make smarter decisions going forward.
The on88 customer support team is specially trained to handle responsible gaming enquiries. We are here to listen, guide, and help you find the best solution — anytime, without judgement.
The on88 identity verification process ensures that only eligible adult users can access the platform. This protects minors from exposure to online gambling and keeps the on88 community safe and responsible.
On88 provides guides and information on healthy gaming practices, recognising warning signs, and where to seek help. We believe an informed user is a safer and more responsible user.
FAQ
Healthy & Responsible Entertainment
Register an on88 account today and enjoy quality entertainment with peace of mind. Our self-exclusion tools are always with you to ensure a healthy and enjoyable gaming experience.