On88 Platform Terms and Conditions of Use

1Acceptance of Terms of Use

These Terms and Conditions ("Agreement") govern the relationship between on88 and every user who accesses or uses the platform, website, mobile application, or any services provided by on88. By accessing the on88 platform through any device or method, you automatically accept all terms in this Agreement.

These terms should be read together with Privacy Policy and Responsible Gaming Policy on88, all of which together form the entire agreement between you and on88.

2Account Eligibility & Usage Restrictions

Use of the on88 platform is subject to the following eligibility conditions that must be met by every individual wishing to register or use our services:

• You must be aged at least 18 years of age on the date of registration and upon each use of the platform.
• You must register under your own name and may only hold one active account only.
• You are not on any list of individuals prohibited from using online gambling services under the laws applicable to you.
• You use the platform solely for personal entertainment purposes, not for commercial use or as a representative of any third party.
• All information you provide during registration and while using the platform is true, accurate, and current.

3Registration, Account Verification & KYC

The on88 registration process is designed to ensure the safety of all members. Here is what you need to know about registration and account verification:

Account Registration: Each user is only permitted to register one account. Multiple account registrations by the same individual — whether using the same or different information — are strictly prohibited and will result in the closure of all associated accounts.

Identity Verification (KYC): on88 carries out a Know Your Customer (KYC) process to ensure the safety and integrity of the platform. You may be asked to submit the following documents:

• A valid copy of your identity card or passport
• Proof of current residential address (recent utility bill or bank statement)
• Proof of the payment method used for deposit

Failure to complete the KYC process within the specified timeframe may result in a temporary restriction on your account's withdrawal function until verification is successfully completed.

4Deposits, Withdrawals & Financial Transactions

On88 provides a variety of payment methods suited for players in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, and GrabPay. All financial transactions are handled through fully secure and encrypted payment channels.

All withdrawals will be processed to the same bank account or e-wallet used for the deposit. on88 does not process withdrawals to third-party accounts in order to protect members' financial security.

• Deposits must come from an account in the member's own name — third-party payments are not accepted.
• On88 reserves the right to request proof of ownership of a payment method before processing a withdrawal.
• Daily withdrawal limits may apply depending on account level; VIP members enjoy higher limits.
• Withdrawals subject to security checks may take longer to process.

5Bonuses, Promotions & Wagering Requirements

On88 offers a variety of attractive bonuses and promotions to new and existing members. All bonuses are subject to wagering requirements (rollover) that must be fulfilled before a withdrawal is permitted.

General Bonus Terms:

• Every bonus has wagering requirements that are clearly stated in the relevant promotion terms .
• Bonuses may not be used concurrently with other bonuses unless otherwise stated in the relevant promotion terms.
• On88 reserves the right to void bonuses and any wins generated from them if abuse or misuse of the bonus system is detected.
• Bonuses are only valid for games specified in their respective promotion terms — not all bonuses can be used across all game categories.
• The bonus validity period is as stated in each promotion; expired bonuses will be automatically forfeited.
• Players found to be placing hedging bets or using strategies to circumvent wagering requirements may have their bonuses voided without notice.

6Game Rules & Platform Integrity

All games available on the on88 platform use a Random Number Generator (RNG) that has been verified and certified by independent testing bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party, including on88 itself.

Players are responsible for understanding the rules of each game before playing. on88 is not liable for losses incurred due to a player's failure to understand the game rules.

• In the event of a technical disruption during gameplay, on88 will use server records to determine the valid game outcome.
• Winnings generated through exploitation of software bugs or system vulnerabilities will not be honoured and the associated account may be terminated.
• The use of automation software, bots, or any tools that provide an unfair advantage to players is strictly prohibited.
• Any attempt to collude with other players to manipulate game outcomes will be met with strict action.

7Player Responsibilities & Obligations

As an on88 member, you are fully responsible for the use of your account. This includes keeping your password confidential, ensuring your account information is always up to date, and promptly reporting any suspicious activity to our support team.

• You are responsible for all activities that occur under your account, whether carried out by you or any other party you have granted access to.
• Never share your login credentials with anyone — on88 will never ask for your password via email or live chat.
• If you suspect your account has been accessed without authorization, contact on88 customer support immediately.
• Players are responsible for ensuring their use of the on88 platform complies with the laws applicable in their location.

8Privacy, Data Security & Encryption

On88 takes seriously its responsibility to protect the personal information and financial data of all members. Our platform uses 256-bit SSL encryption for all communications between your browser and our servers, ensuring no sensitive data is exposed during transmission.

The collection, use, and storage of your personal data is governed entirely by on88 Privacy Policy. In summary, on88:

• Will not sell or share your personal data with third parties for marketing purposes without your consent.
• Will only share data required with accredited payment service providers for transaction processing purposes.
• Storing your data on secure servers with strict access controls and regular security audits.
• Granting you the right to request access, correction, or deletion of your personal data in accordance with applicable provisions.

9Account Closure & Termination

You may close your on88 account at any time by contacting our customer support team. Before closing, ensure all account balances have been withdrawn, as any remaining balance may not be recoverable after the account is closed.

On88 also reserves the right to suspend, restrict, or terminate any member's account without prior notice in the following circumstances:

• Confirmation that a member is under 18 years of age
• Multiple account registrations by the same individual
• Fraudulent activity, money laundering, or any other illegal activity
• Violation of any term in this document
• Use of unauthorized software or exploitation of system bugs
• Abusive or threatening behavior toward on88 support staff

10Liability Limits & Disclaimer

On88 provides its platform and services on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, on88 cannot guarantee that the service will always be free from interruptions or technical errors.

To the extent permitted by applicable law, on88 shall not be liable for:

• Financial losses incurred as a result of gaming or betting decisions
• Service disruptions caused by factors beyond on88's control, including internet outages or infrastructure failures
• Data loss resulting from user device or software failure
• Indirect, incidental, or consequential losses arising from use of the platform

Players are solely responsible for the financial decisions made while using the on88 platform. Gaming involves real financial risk and you should only wager amounts you can afford to lose.

11Amendment of Terms & Conditions

On88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the on88 website.

On88 will endeavour to notify members of important changes via in-platform notifications or email; however, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

12Contact Us & Complaint Resolution

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of on88 services, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via live chat available directly on the on88 platform. Our team communicates in Bahasa Melayu and will endeavour to resolve every query or complaint promptly.

For more complex complaints, on88 has a formal complaint resolution process that ensures every case is reviewed thoroughly and fairly. A written response will be provided within 5 business days for official complaints.